Support — Bixl LLP

How to reach us

Email: info@bixl.kz
Response time: Within two business days
Languages: English or Russian
Phone: +7 707 576 66 61

To help us respond faster, include your device model, iOS version and the app version in your message.

Frequently asked questions

How do I restore the Unlimited purchase?

Open the app and tap "Restore purchases" on the purchase screen. The purchase is tied to your Apple Account, so it restores free of charge on all of your devices. Make sure you are signed in with the same Apple Account you used to buy it. If restoring does not work, write to us.

Why does the app have a daily limit?

The app is free and shows no advertising. The limit of 20 taps per day on the Wail and Air horn buttons lets everyone try the whole app while still covering the cost of building it. The one-time Unlimited purchase removes the limit; there is no subscription.

When does the tap counter reset?

The counter resets once a day. It is stored only on your device and is never transmitted anywhere. All other modes work without restrictions.

I bought Unlimited but the limit is still there

First try "Restore purchases" inside the app. If that does not help, restart the app and check your internet connection — the App Store has to confirm the purchase. If the limit persists, write to us and include the purchase date, and we will sort it out.

There is no sound

Check that the device is not in silent mode and that the volume is turned up. Also make sure another app or a connected Bluetooth device is not taking over audio output.

How do I request a refund?

Refunds are handled by Apple, not by us. You can request one at reportaproblem.apple.com using your Apple Account.

What data does the app collect?

None. The app does not collect, store or transmit personal data, and it contains no analytics, advertising or sign-up. See our privacy policy for details.

I found a bug or have an idea

Write to info@bixl.kz. We read every suggestion and take them into account when planning updates.

Please remember

This app is intended for entertainment purposes only. Using special sound and light signals without the appropriate authorisation is prohibited by law. Do not use the app in a vehicle or on the road.